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Voice of the People Awards

Voice of the People (VOP) Awards

The Voice of the People Awards (VOP) are the only awards given in local government based on the opinion of community residents. They are presented jointly by National Research Center (NRC) at Polco and the International City / County Management Association (ICMA). Award-winning communities embody the spirit of The National Community Survey™ (The NCS™) and display commitment to best practices in moving their communities forward.


About The National Community Survey

The National Community Survey (The NCS™) is the gold standard in community assessments. This benchmarking survey provides a comprehensive and accurate picture of resident input on livability, local government services, policies and management.

Discover The NCS™

Congratulations 2020 VOP Award Recipients!


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The awards for Excellence recognize communities that received the highest marks from residents in the previous year and are at the top of the cohort of The NCS participants.

The awards for Transformation recognize communities that have seen significant increase in favorable ratings in resident responses over repeated administrations of The NCS.

Each year about 100 jurisdictions are eligible to participate in the awards. And this year, we have 19 Winners and Finalists!

Winners & Finalists

  • Plymouth, Minnesota: Winner, Excellence in Safety
  • Village of Niles, Illinois: Winner, Excellence in Mobility
  • Gunnison County, Colorado: Finalist, Excellence in Mobility
  • Winter Garden, Florida: Winner, Excellence in Natural Environment
  • Gilbert, Arizona: Winner, Excellence in Built Environment
  • Sioux Falls, South Dakota: Winner, Excellence in Economy
  • Flower Mound, Texas: Winner, Excellence in Recreation and Wellness
  • Franklin, Tennessee: Winner, Excellence in Education and Enrichment
  • Franklin, Tennessee, Winner, Excellence in Community Engagement
  • Gilbert, Arizona: Winner, Excellence in Foundations of Livability
  • Boone, Iowa: Finalist, Excellence in Online Community Engagement
  • Bloomington, Minnesota: Winner, Excellence in Online Community Engagement

Winners & Finalists

  • Elk Grove, California: Winner, Transformation in Safety
  • Woodinville, Washington: Finalist, Transformation in Safety
  • Montgomery County, Maryland: Winner, Transformation in Mobility
  • Ashland, Massachusetts: Winner, Transformation in Natural Environment
  • La Vista, Nebraska: Winner, Transformation in Built Environment
  • Collinsville, Illinois: Winner, Transformation in Economy
  • Morristown, Tennessee: Winner, Transformation in Recreation and Wellness
  • Flower Mound, Texas: Winner, Transformation in Education and Enrichment
  • Port St. Lucie, Florida: Winner, Transformation in Community Engagement
  • Ashland, Massachusetts: Finalist, Transformation in Community Engagement
  • Palm Coast, Florida: Winner, Transformation in Foundations of Livability
View Our 2020 VOP Recipient Award Photo Gallery
View the Gallery
“These local governments displayed the strongest commitment to best practices in moving their communities forward with resident feedback.
Congratulations to all the 2020 winners and finalists!
You're an inspiration to us all."

Damema Mann
Director of National Engagement

Facets of Community Livability

The Voice of the People Awards are given for Excellence and Transformation in each “facet” of community livability as measured by The NCS. The facets of community livability include: Safety, Mobility, the Natural Environment, the Built Environment, the Economy, Recreation and Wellness, Education and Enrichment and Community Engagement. These facets reinforce the Foundations of Livability, which make a community a place where people want to live.