As a Client Success Specialist, you'll be working directly with local governments to help them attain a better understanding of their resident satisfaction, trust, and overall performance. You will be responsible for managing clients throughout their customer journey: from sales handoff, giving overviews and demos of the product, answering questions during their benchmark surveys, and supporting clients’ use of the Polco platform for creating a culture of civic engagement.
Polco is dedicated to transforming how local governments, representatives, and community organizations interact with the communities they serve. We’re all about civic engagement and creatively bringing new and innovative technologies to the front lines of public governance. Our team comes from every walk of life and all corners of the political spectrum, but we’re all problem solvers at heart.
The Client Success Specialist will be responsible for leading overviews and demos of the product, responding to questions from clients, assisting in implementing templated surveys and content, and ensuring clients understand our products, services, software, tools, and processes. A key aspect of this position will be programming content onto Polco’s platform, creating materials, managing outreach, implementation and analysis processes, generating reports based on online templates, maintaining ongoing communication with colleagues and clients and facilitating use of Polco.
This position is for a very organized person with the ability to be both a leader and a team-player. You should be technically savvy and quickly able to understand the value propositions we bring to clients. We expect you will be the voice of the customer by providing critical feedback to help improve the overall experience with our products and to identify market growth opportunities. Successful candidates in the past have had experience in diverse fields that have required acute attention to detail while managing competing priorities (e.g., vendor and client relationships, deadlines, budgets).
You will work cross-functionally with other teams to understand and represent new product functionality, help meet the expectations of existing customers, drive our client and respondent uptake and retention, understand our inbound process and success of various channels, streamline customer service, and various other initiatives.
A successful Polco team member is inquisitive and attentive, able to identify opportunities for improved company growth and contribute to the development of data-driven strategies. The ideal candidate will demonstrate their ability to manage multiple projects and function in a high-pressure environment.
If Polco’s mission sounds like something you want to be part of, we encourage you to apply. Apply with a resume and a short cover letter at this link.
