Home › Knowledge Base

Polco Knowledge Base

Welcome to the Polco Knowledge Base

This is a resource hub for understanding, implementing, and maximizing the value of Polco's tools and data. Whether you're a new user, long-time administrator, or exploring AI-powered solutions, this knowledge center is your guide to success. Below are the main categories for the knowledge base.

Overview

Learn what Polco is, how the platform is structured, and how it supports local governments through engagement, insights, and automation.
Overview

Data & Insights

Explore community performance data, livability domains, national benchmarks, and how to turn data into action.
Data & Insights

Engagement Tools

Use polls, surveys, simulations, and content posts to involve your residents and gather meaningful feedback.
Engagement Tools

Benchmark Surveys

Access Polco’s suite of validated, benchmarked surveys to track community livability, business health, safety, and more.
Benchmark Surveys

AI Tools

Meet Polly, Grace, and other custom assistants built to support your teams, connect your data, and deliver insights.
AI Tools

How-To Guides

Step-by-step instructions for common workflows—launching surveys, embedding simulations, managing projects, and more.
How-To Guides

Templates

Ready-to-use survey questions, post formats, email copy, and policy simulation configurations to help you move faster.
Templates

Troubleshooting

Fix issues, manage permissions, and find support when things don’t go as planned.
Troubleshooting

Frequently Asked Questions (FAQs)

Get quick answers to the most common questions about using Polco.
Frequently Asked Questions (FAQs)

Knowledge Base FAQs

What is the Polco Knowledge Base?

It’s a centralized library of documentation, guides, templates, definitions, and tutorials for understanding and using Polco’s platform, tools, and data effectively.

Who is the Knowledge Base for?

It's designed for Polco users (government admins, analysts, engagement leads), internal team members, and AI assistants that need structured, reliable information about the platform.

How is the Knowledge Base organized?

It’s divided into clear categories like Platform Overview, Data & Insights, Engagement Tools, Benchmark Surveys, AI Tools, How-To Guides, Templates, and Troubleshooting. Each section contains purpose-built documents to support that function.

How do I find what I’m looking for?

You can navigate by category, search using keywords, or browse top-level pages like FAQs and How-To Guides. AI assistants also use this knowledge base to answer your questions directly

How often is the Knowledge Base updated?

Content is updated regularly based on product releases, user feedback, and platform improvements.

Are templates and walkthroughs included?

Please report it to the support team or submit a correction request via the “Report a Problem” link found in most Knowledge Base pages.

Back to top