Expertise
Polco customers have access to unmatched community data and surveys designed and analyzed by Polco’s research team, National Research Center. NRC is a leader in survey science and community engagement with over 30 years of experience working with local governments.
Customer Success
Access and Engage customers have access to a Customer Success Manager (CSM) throughout the duration of your subscription. The Customer Success team trains, onboards, reviews, answers questions, and are the go-to for all questions related to your experience at Polco.
Type of Service
Track
Assess
Engage
Access to a dedicated Customer Success Manager (CSM) for help and guidance throughout the duration of your subscription.
Guidance on how to build a panel of constituents
Survey outreach assistance
Team and interdepartmental technical training
A welcome call led by your Customer Success Manager
Onboarding
One-time engagement strategy session
Goal setting guidance
Quarterly goal and metrics reviews
Custom map boundaries and geocoding
Survey results discussion
Access to surveys created by data scientists