By Cory Poris Plasch, Vice President of Customer Success
Since I started with Polco almost two years ago, it has been a whirlwind of activity. One of the best things about working at a startup is that we don’t just build it once and call it “done”. Polco is very much a labor of love for those of us who believe that stakeholder engagement is crucial to well-functioning organizations. And just as we encourage you to reach out and gather data to make informed decisions, we do the same at Polco. From our Development Team to Client Success, we listen and learn from you and others in our field so we can focus on continuous improvement.
In just the last year, we have moved from the first version of the platform to a newer, improved model based on client feedback. We have changed pricing to give more organizations and local governments an opportunity to use Polco and have provided clients with the ability to customize their experience. Polco is also about to launch our new respondent experience, open the Polco Library, and more.
We know that all of our changes continually expand opportunities for clients to use Polco in new ways but also recognize that those changes are best when easy to access and understand. Without a clear mechanism for sharing our improvements, clients may not be using Polco to their maximum potential.
Introducing our solution: the Polco Pulse! A new monthly newsletter for Polco customers, full of quick, easy reads that will help you understand all of the resources available to you and current content from the world of survey research.
You can expect to see the Polco Pulse at the middle of each month. Every issue will give you a tech update from our CTO, Alex Pedersen, so you know what new functionality is available and what we see on the horizon in the very near future. Our Head of Growth, Nick Jeffress, will update you on changes to the respondent experience. Finally, members of our Client Success team will share helpful nuggets of information about how to use Polco more effectively.
We’ll also share current research and case studies that illuminate how data is changing communities. You will see those monthly in the Polco Pulse, and also during our regularly scheduled webinars. Upcoming webinar topics and dates will be included with every newsletter. You can read the very first edition of the Pulse in full here.
As always, we want to hear from you. Are we missing content that would help you? Do you have suggestions for new Polco features? Please reach out to me directly at email@example.com. Additionally, our client survey closes at the end of the month, and we would appreciate it if you would participate here if you have not already.