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How-to Video: Posting Your COVID-19 Community Survey

How to access and post the free COVID-19 community survey and administer it to your residents.

This article is specifically for access the COVID-19 Community Survey as discussed in our blog post about the coronavirus. The survey is free and the questions have been created by the experts at the National Research Center but can also be edited to tailor the specific questions to your community. 

For Instructions on How to Post the COVID-19 Survey of Businesses Go Here

Accessing the survey

If you do not already have a Polco profile for your community, you may sign up for one here. Once signed in:

Screen Shot 2020-03-19 at 6.29.36 AM
  1. Visit the Content section and look for the Recommended Content on the right.
  2. Choose the COVID-19 Survey and click Add as Draft (you can edit these before you publish the survey).
  3. The survey is now ready to publish. Click on the survey in the list, make any additional edits you'd like, and click Publish at the bottom.

Note: Ensure your profile is active by including an image and description before publishing. You may also integrate social media accounts, but doing so is not required. At any point, if you have questions, please do not hesitate to reach out to our team using the chat form in the bottom right. We usually respond within 1-2 minutes.


You want to let your community know why you are asking these questions, and what you will do with the information.  Suggested messaging is below for your website, direct emails and Facebook.

{The City} is asking residents to help us gather information about how the community is dealing with COVID-19.

We will also be posting about this on Facebook and Twitter. Please share those messages with your friends and family, to ensure participation by a wide variety of residents. Be sure your voice is heard. 

Once you have answered the question, you will be asked to provide your name and ZIP code to confirm where you live. This lets us be sure we are hearing from each person only once and lets us know which general area of the city respondents live in. Your response will remain anonymous, and your information will be securely stored on Polco. 

We also ask for your email address, so we can contact you occasionally with new questions. Your email will be used only for questions from public agencies that need your feedback.  Your privacy is guaranteed and Polco will never release any of your personal information, including your email address, to any third party for any reason.

Video Walkthrough

COVID Walkthrough v3 - 1080p

(Optional) Allowing guest responses

In some cases, it is not necessary to use Polco's verification feature to verify residency of respondents - for example, when administering a survey to a known list of local business owners. You can enable guest responses at the bottom of the Create Survey page:


Not using Polco yet? Request a free profile here.