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Frequently Asked Questions

Using Polco

How do residents learn about Polco?
Our team will work with you to develop a comprehensive launch outreach strategy to reach a broad crossection of your community.
Can you help draft or review questions?
Absolutely. Our team includes Survey Science PhDs and statisticians that will help draft questions and be with you every step of the way.
Can we include background information on questions?
Yes! Individual questions each have a dedicated page on Polco that you can use to provide text, image, video, and links to inform residents.
What ways can communities use Polco?
Polco is used to resolve contentious issues, in performance management programs, as a benchmarking tool, and more.

For Residents

How do you verify residency?
The first time a person responds, we ask for the name, zip code, and email address to create a Polco account. We do not share individual data with the municipality or any third party and information will only be used to verify their resident status in the community. 
Can non-residents or non-voters participate?
We allow and encourage anyone to get civically involved on Polco, and we present municipal officials with the results from all respondents, as well as the results of the subset we were able to verify as residents through voter and other verification lists. We are generally able to match around 70% of respondents against the voter file. 

Tech Questions

Will our IT team have to manage Polco on the city website?
Polco is an independent website and mobile app, so no work is required of IT staff. If you want to share questions on the city site, you can embed them.
Can we use our own lists for verification?
Absolutely. Property owners, aquatic complex members, university student rosters or public utility customers are all lists you might have that we can load into our database and verify against.

Data and Privacy

How do you protect resident privacy?
Polco never shares individual information or responses with customers or any third party. This privacy is key to quality engagement.
Who sees the results?
After someone responds, they are able to see the top-line results of the question. Only municipal officials post the questions, and only municipal officials see the verified results and breakdowns, and have the ability to filter comments. Some municipalities choose to make the verified results and district breakdowns publicly available, which can be do at their discretion.
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